The Cellular Connection
Inside Sales Representative
More information about this job
W Carmel Dr - Carmel / Indiana
The Cellular Connection (TCC) is the largest Verizon Premium Wireless Retailer in the country. Our extensive knowledge of the wireless industry and the relationship that we have established with Verizon allows us to provide our customers with a unique and personal sales experience. At The Cellular Connection we are looking for individuals that share our passion for providing this exceptional sales experience.
Why work for The Cellular Connection?
The Cellular Connection (TCC) is dedicated to its employees to provide an extremely unique culture that allows our employees to love where they work. We also work to ensure that our employees have the opportunity to continue their personal/professional development.
The Cellular Connection (TCC) is committed to not only providing our customers/employees with a great experience but also committed to giving back to our communities.
The primary responsibilities of this role are to deliver outbound calls and messages to new and existing Verizon Wireless customers while promoting and selling retail products, goods and/or services. Preferred sales professionals will be able to create long lasting relationships with their customers by providing an informed and complete wireless solution resulting in future residual business. This aggressively commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest device updates, pricing and promotional tools, as well as leveraging internal and external training content to build knowledge. Get access to unlimited eligible consumers from across the country to grow your customer base and your wallet.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Call existing customers regarding upgrade opportunities and sell over the phone.
Identify opportunities to save customers money or provide additional value through rate plan analysis.
Identify opportunities add new lines of service including Smartphones, Tablets, Mobile Internet and more.
Work independently and as a key member of the entire team
Maintain scheduled callbacks and follow ups.
Stay informed using announcements, webinars, and training platforms.
Document all calls, tasks and appointments.
Create a positive and memorable wireless experiences that compliments Verizon Wireless.
Monitor and track daily productivity, sales performance, and opportunities.
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE
Energetic yet compassionate phone skills required.
Great problem-solving ability.
Highly motivational and possesses persuasion skills.
Ability to quickly overcome objections and think on your feet.
Ability to stay extremely organized.
Capable of prioritizing and multi-tasking.
Self-starter with little to no supervision needed.
Excellent communication skills; oral, written, facilitation and presentation.
Passion to help people and enrich their lives.
LANGUAGE and SYSTEM SKILLS
Working knowledge of MS Office and Salesforce CRM (or similar software)
REASONING/PROBLEM SOLVING ABILITY
Organized, self-motivated, ability to multi-task.
Good at working independently, thinking critically and proffering quality ideas to improving department processes.
Strong organizational and analytical skills.
Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving concrete variables in standardized situations.
DECISION MAKING & IMPACT OF ERRORS
Ability to prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment.
Protects organization’s value by keeping information confidential.
Makes decisions on how to carry out specific day-to-day tasks. Typically consults with supervisor on anything out of the ordinary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to sit up to 80% of the time. Able to stand and/or walk over 20% of the time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically works in a general office work environment.
Travels less than 5% of the time
Hourly Wage: $11.00, plus 15% commissionsPotential of $40,000-$70,000 a year
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